New Dimensions in Marketing and Customer Care

Objectives
  • Trainees should be able to promote the sale of goods and services by following advanced marketing methods and techniques and optimize post sales services.
  • Trainees should be able to  build knowledge and understanding on various methods and techniques for customer services in the changing world.
Course Contents
  • Importance of marketing within market dynamics and the role of the present day marketer.
  • Practical application of modern marketing techniques in challenging competitive business environment.
  • Customer segmentation and methods for identifying customer needs.
  • Importance of excellence in customer care to achieve business objectives and new dimensions in attracting customers.
  • The need and importance of effective communication for successful marketing activities.
  • Importance of business layout methods and packaging for marketing promotion.
  • The need for the customer feedback process for future advancement of marketing and appropriate remedial measures for this purpose.
Target Group
  • Marketing managers
  • Marketing and sales promoters, marketing and sales executives, group leaders
  • Parties associated with business sector interested in this training programme
Training Methodology Lectures, multimedia presentations, group exercises, case studies
Course Duration 02 Days
Medium Sinhala
Course Coordinator Mr. Kelum Wickremesinghe
Assistant lecturer,
Inquiries - +94 718 040 470

Training Programme on Secretariat Practices

Objectives
  • Improving writing skills of those holding posts such as secretaries, clerks in cooperative societies
  • Practice on language skills and accuracy required for improving writing skills.
  • Developing attributes, skills and attitudes possessed by an effective and methodical secretary.
  • Providing understanding on objectives, duties, responsibilities and basic role of the post of secretary.
  • Introduction to the role of the post of clerk in a cooperative society.
Course Contents
  • Sources relevant to formal writing
  • Need to practice effective written presentations
  • Abilities and skills need to be mastered by an effective secretary
  • How to present reports, letters, documents correctly, appropriately and effectively.
  • Analysis of objectives, duties and functions of the post of secretary.
  • Interpretation of the role of the post of clerk.
Target Group
  • Secretaries of cooperative societies
  • Clerks of cooperative societies
  • Officers serving as board secretaries
Training methodology, lectures Multimedia presentations, group discussions, exchange of experiences and exercises
Course Duration 02 Days
Course Coordinator

Ms. Thilini Siriwardana
Senior lecturer
Inquiries - +94 774 789 433

Training Programme on the Introduction of Regulating Banks

Objectives
  • Introduction of modern banking regulatory functions to staffs of rural banks.
  • The need for sustainability of rural financial institutions and creating awareness in the staff on minimizing risks.
Course Contents
  • Introduction of rural banks regulatory methods
  • Introduction of efficiency levels for rural banks
  • Introduction to grading of rural banks
  • Identifying sustainable level of rural banks
  • Portfolio analysis measurements
Target Group
  • Service managers of rural banks
  • Managers of rural banks
  • Internal auditors of rural banks
  • Field officers of rural banks
Training Methodology Multimedia presentations, group discussions, exchange of experiences and exercises
Course Duration 02 Days
Course Coordinator Mr. Ajith Amarakeerthi,
Assistant lecturer,
Inquiries - +94 718 133 228

Management Audit Training Programme

Objectives
  • Convincing the participants on the need to conduct a management audit in a cooperative society.
  • Providing understanding on basic concepts and techniques of management audit and their application.   
  • Developing the skill of making submitting proposals and recommendations for the development of a cooperative society
Course Contents
  • Introduction of management audit, its need and timely importance.
  • Differences and connection between management audit and financial audit
  • Basic concepts and techniques used in management audit.
  • Methods of identifying management deficiencies in a cooperative society.
  • Identifying proposals and recommendations to doaway with management deficiencies.
  • Preparing management audit report’
Target Group
  • Cooperative Development District Officers
  • Cooperative Development Officers
  • Cooperative promotion and investigation assistant officers
  • Internal auditors of cooperative societies
  • Those who are engaged in audit activities and are interested in this course
Training Methodology Multimedia presentations, group discussions, exchange of experiences and exercises
Course Duration 02 Days
Course Coordinator Mr. Nandana Bandara
Assistant Lecturer
Inquiries - +94 718 009 281

 

Training Programme for Developing Skills on the use of Aaudit Standards

Objectives
  • Introduction of audit standards applicable for audit purposes in Sri Lanka
  • Giving a basic understanding on audit standards required directly for the audit activities of the cooperative sector
  • Improving the skills on the use of audit standards indicated in (b) above. 
Course Contents

Audit standards in force in Sri Lanka

  • S.L.Au.S. - 200 General principles in the audit of financial statements
  • S.L.Au.S. - 520 Analytical review
  • S.L.Au.S. - 300 Planning the audit
  • S.L.Au.S. - 230 Documentation of audit
  • S.L.Au.S. - 500,501 Audit evidence
  • S.L.Au.S. - 610 Considering the work of internal audit
  • S.L.Au.S. - 505 External confirmations
  • S.L.Au.S. - 220 Quality control for audit work
  • S.L.Au.S. - 240 Auditor’s responsibility to consider fraud in an audit if financial statements
  • S.L.Au.S. - 330 Auditor’s procedures in response to assessed risks
  • S.L.Au.S. - 540 Audit of accounting statements
  • S.L.Au.S. - 315 Understanding the entity and its environment and assessing the risks of material misstatement
  • S.L.Au.S. - 320 Audit materiality
  • S.L.Au.S. - 530 Audit sampling and other means of testing
  • S.L.Au.S. - 550 Related parties
  • S.L.Au.S. - 570 Going concern
  • S.L.Au.S. - 700 Auditor’s report on financial statements
  • S.L.Au.S. - Communication of weaknesses in internal administration
Target Group
  • Assistant commissioners in charge f audit affairs
  • Headquarters Cooperative Development Officers
  • Cooperative Development Officers
Training Methodology Multimedia presentations, group discussions, exchange of experiences and exercises
Course Duration 04 Days
Course Coordinator Mr. Nandana Bandara
Assistant Lecturer
Inquiries - +94 718 009 281

Training Programme on Rural Bank Loan Management

Objectives Training programme on rural bank loan management
Course Contents
  • Technique for identifying the quality of loan portfolio
  • Identifying the yield of portfolio
  • Indentifying the cost on the maintenance of loan portfolio
  • Age structure of the loan portfolio
  • Identifying risks of loan portfolio and techniques for avoiding risks
  • Strategies for minimizing and preventing overdue loans
Target Group
  • Service managers of rural banks
  • Branch managers of rural banks
  • Field officers
Training Methodology Group Discussions, Exchange of Experiences and Exercises
Course Duration 03 Days
Course Coordinator Mr. Ajith Amarakeerthi
Assistant lecturer,
Inquiries - +94 718 133 228

 

Training Programme on the Preparation of Personnel Assessment

Objectives


  • Inculcating how personnel assessment and its practical application are important to the functioning of a cooperative society.
  • Understanding on the fundamental sources to be considered in creating a personnel assessment and provisions thereof.
  • Imparting knowledge on the preparation of a personnel assessment for a cooperative society.
  • Procedure for obtaining approval of the Department of Cooperative Development for a personnel assessment.
Course contents
  • The need and importance of maintaining a formal personnel assessment for a cooperative society.
  • Legal provisions and general industrial laws relevant to personnel of a cooperative society.
  • Factors to be considered in preparing a personnel assessment
  • Creating a personnel assessment using the specified forms.
  • Procedures for seeking approval of the  of the Department of Cooperative Development for a personnel assessment.
Target group
  • Cooperative development officers
  • Chief Executive Officers
Training methodology Multimedia presentations, group discussions, exchange of experiences and exercises.
Course duration 02 Days
Course coordinator Ms. Thilini Siriwardana
Senior lecturer
Inquiries +94 774 789 433

Training Programme on Marketing & Customer Care

Objectives
  • Understanding the importance of attracting customers to ensure sustainability of cooperative societies within the changing competitive business environment.
  • Studying the customer behavior in dynamic environment and understanding how their needs can be satisfied.
  • Awareness on catering to the needs of customers strategically & how they can be attracted.
Course contents
  • Identifying the need for marketing and customer care within dynamic market environment.
  • Changes in the current customer behavior.
  • Identifying targets of cooperative societies and customer needs and ho their needs can be satisfied. 
  • Managing customer relations for the sustainability of cooperative societies.
  • Building customer care strategies to generate customer service excellence and loyalty.
Target group
  • Members of the boards of directors of cooperative societies
  • General managers of cooperative societies
  • Middle level managers of cooperative societies
  • Officers who directly deal with customers
Training methodology

Multimedia presentations, exercises, case studies, group discussions, field studies.

Course duration 02 Days
Course coordinator Mrs. Shanika Mudannayake
Assistant lecturer
Inquiries  +94 718 242 082

Training programme on internal audit in rural banks

Objectives
  • Identifying the need for an internal auditor for the strengthening of internal control of rural banks.
  • Provision of guidance facilitating decision making process of the management.
  • Identifying the scope of the internal auditors of rural banks.
Course contents
  • Introducing rural bank accounts, new accounting trends
  • Introducing performance criteria
  • Internal control mechanism
  • Formulating internal audit programmes
  • Internal audit reporting
Target group
  • Chief internal auditors of cooperative societies
  • Chief internal auditors of cooperative rural banks
  • Staff of the internal audit division
Training methodology Group discussions, exchange of experiences and exercises
Course duration 03 Days
Course coordinator Mr. Ajith Amarakeerthi
Assistant lecturer,
Inquiries  +94 718 133 228

Short term training programme for developing attitudes of cooperative employees

Objectives
  • Providing an understanding on positive attitudes needed to be developed in cooperative employees.
  • Developing soft skills of employees serving in cooperative societies.
  • Providing an understanding on methods of rendering an excellent customer care to the people through their duties.
Course contents
  • Importance of attitude development to improve performance of an organization.
  • Utilization of positive thinking for discharging positive functions of an organization.
  • Method of achieving success in official duties.
  • Customer care methods of excellence.
  • Procedures for developing employee attitudes
Target group
  • Supervisory level staff members of cooperative societies
  • Staff members of cooperative societies
  • New officers recruited for cooperative societies
Training methodology Multimedia presentations, role play and group exercises
Course duration 02 Days
Course coordinator Mr. Kelum Wickremesinghe
Assistant lecturer,
Inquiries  +94 718 040 470

F28 report review programme

Objectives
  • Improving analytical skills of monthly operational reports in order to take business decisions.
  • Facilitating business decision taking through overall business outcome and sectoral outcomes.
  • Highlighting the need for conducting regular evaluations of F 28 reports by the staff.
Course contents
  • Introducing techniques of making management decisions & interpretations thereof.
  • Introducing techniques for the regulation of present performance of the business.
  • Applying practical mathematical structures for making business decisions. 
Target group
  • Board of directors/ members of multipurpose cooperative societies
  • Executive officers of multipurpose cooperative societies
Training methodology Group discussions, exchange of experiences and exercises
Course duration 03 Days
Course coordinator Mr. Ajith Amarakeerthi
Assistant lecturer,
Inquiries  +94 718 133 228

(When attending the course three F 28 reports of 03 immediately preceding should be brought)

Programme for developing arbitration skills

Objectives
  • Providing a basic understanding of arbitration process to trainees.
  • Providing knowledge on legal provisions incorporated in the Cooperative Act and cooperative rules applicable to arbitration.
  • Providing practical knowledge on the appeal process against arbitration awards.
Course contents
  • Defining a dispute and basic principles of arbitration.
  • Identifying diverse methods of conflict resolution 
  • Identifying disputes under the Cooperative law.
  • Provisions of the Cooperative Act and Cooperative rules applicable to arbitration.
  • Practical uses of administrative law applicable to arbitration
  • Administrative tribunal judicial powers vested with arbitrator and fundamental principles relevant thereof.
  • Procedure for referring cooperative disputes for arbitration.
  • Process of leading the prosecution by the representative of the prosecution.
  • Awards by the arbitrator and the appeal process
  • Procedure for giving effect to arbitrator’s awards.
Target group
  • Assistant Cooperative Development Commissioners newly recruited to the service of the Department of Cooperative Development.
  • Investigation and promotional assistant officers serving in the Department of Cooperative Development.
  • Cooperative Development Officers serving in the Department of Cooperative Development.
  • Other interested parties.
Training methodology

Multimedia presentations, group discussions, exchange of experience, exercise and case studies.

Course duration 02 Days
Course coordinator Mr. Kelum Wickremesinghe
Assistant lecturer,
Inquiries  +94 718 040 470

programme on project management

Objectives
  • Introducing project cycle.
  • Providing an understanding on techniques of project planning
  • Introducing techniques for project evaluation.
Course contents
  • Project cycle
  • Traditional and non-traditional techniques of project evaluation
  • Introducing project activities to be planned.
  • Practical project designing
Target group
  • Cooperative executives
  • Project managers
  • Managers of rural banks
  • Accountants
  • Bookkeepers 
Training methodology Exercises, practical project planning
Course duration 02 Days
Course coordinator Mr. Ajith Amarakeerthi
Assistant lecturer,
Inquiries  +94 718 133 228

Programme on Disciplinary Inquiry Process of Cooperative Employees

Objectives
  • Providing an understanding on general conduct & discipline of cooperative employees.
  • Providing an understanding on fundamentals of cooperative employee disciplinary procedure.
  • Providing theoretical and practical knowledge on the disciplinary procedure of cooperative employees.
Course contents
  • Recruitment and promotional procedure of a cooperative society.
  • Period of service, leave and benefits
  • Transfers, retirement, resignation and vacation of post
  • How to obtain allowances and gratuity.
  • Disciplinary procedure 
  • Procedures for discharging duties without violating circulars, rules and regulations.
Target group Other interested parties
Training methodology Multimedia presentations, group discussions, experience exchange, exercise and case studies.
Course duration 02 Days
Course coordinator Mr. Kelum Wickremesinghe
Assistant lecturer,
Inquiries  +94 718 040 470

 

Performance enhancing training programme of Cooperative Development Officers engaged in court duties

Objectives
  • Providing an understanding on legal provisions relevant for giving effect to arbitration awards to trainees.
  • Providing an understanding to trainees regarding legal theories, procedures applicable to court matters.
  • Providing an  understanding to trainees on the duties and the role  of development officers engaged in court duties.
Course contents
  • Fundamental provisions applicable in giving effect to the arbitration awards in the courts.
  • Provisions in the Cooperative Law applicable in giving effect to the arbitration awards in the courts.
  • Provisions in the Common Law applicable in giving effect to the arbitration awards in the courts.
  • Skills and capabilities need to be possessed by an officer giving effect to arbitration awards in courts.
Target group
  • Assistant Cooperative Development Commissioners newly recruited to the service of the Department of Cooperative Development.
  • Cooperative Development Officers who have passed the Diploma in Cooperative Development.
  • Investigations officers recruited to the Department of Cooperative Development.
  • Officer discharging court duties
Training methodology Multimedia presentations, role play and group exercises
Course duration 02 Days
Course coordinator Mr. Kelum Wickremesinghe
Assistant lecturer,
Inquiries  +94 718 040 470

Training programme on performance evaluation management

Objectives
  • Making trainees understand the need &importance of performance evaluation.
  • Providing an understanding on techniques to be employed for performance evaluation.
  • Providing an understanding on skills need to be possessed by an appraiser of performance.
  • The need for performance evaluation for the advancement of a cooperative society.
Course contents
  • Defining performance evaluation
  • Method of performance evaluation and fundamental sources thereof.
  • Various forms that can be used for performance evaluation.
  • How to respond after the performance evaluation.
  • Duties, responsibilities and functions of evaluators of performance
  • Problems and challenges that could stem from not having a performance evaluation.
  • How performance evaluation impacts personal development and institutional development.
Target group
  • Chief executive officers and line managers of a cooperative society.
  • Personnel managers/ human resource managers
  • Cooperative development/ departmental officers 
Training methodology Multimedia presentations, group discussions, experience exchange and exercises
Course duration 02 days
Course coordinator Mrs. Shanika Mudannayake
Assistant lecturer
Inquiries  +94 718 242 082

 

Skills development programme of Executive Officers of Cooperative Societies

Objectives
  • Providing an understanding on changes taken place in the modern business environment.
  • Giving knowledge on the role and responsibilities of an executive officer in the future development of a cooperative society.
  • Improving skills need to be possessed by an officer of a cooperative officer
Course contents
  • Changes taken place and emerging trends in the modern business environment.
  • Opportunities for new investment and business diversification
  • Compilation and presentation of information for making business decisions
  • New business reforms proposals & projects
  • Modern distribution systems and their use.
  • Building work groups and motivation. 
Target group
  • Chairman of multipurpose cooperative societies
  • General managers of multipurpose cooperative societies
  • Bank service managers of multipurpose cooperative societies
  • Commercial managers of multipurpose cooperative societies
  • Accountants of multipurpose cooperative societies
  • Managers and middle level managers of other cooperative societies
Training methodology Presentations, video film study, group exercises
Course duration 02 Days
Course coordinator Mr. Nandana Bandara
Assistant Lecturer
Inquiries: +94 718 009 281

Training programme for introducing new technology for office management

Objectives
  • Equipping the staff with the required knowledge to enable cooperative societies to adopt new technology.
  • Infusing new technology to the institution
  • Make the institution familiar with globalized environment
Course contents
  • The need and importance of office management.
  • Introducing office methods.
  • Managing files as per new technology
  • Using new communication methods of office management (Internet)
Target group
  • General managers of cooperative organizations
  • Middle level managers of cooperative organizations
  • Clerks and officers of parallel groups of cooperative organizations
Training methodology Multimedia presentations, role plays and group exercises.
Course duration 02 Days
Course coordinator Mrs. Shanika Mudannayake
Assistant lecturer
Inquiries  +94 718 242 082

 

Role of the members of the Board of Directors for create cooperative management

Objectives
  •  Providing an understanding on the identity, norms and values of the cooperative enterprise to policy formulators engaged in the decision making process of cooperative societies.
  • Providing a theoretical and practical understanding on decision making process to top managers of cooperative enterprise.
  • Making top managers of the cooperative enterprise aware of cooperative law, leadership styles and internal control deficiencies.
Course contents
  • Cooperative identity, practice and its practical uses
  • Duties, powers and responsibilities of board members
  • Legal approaches concerning the board members of a cooperative organization as per by-laws.
  • Effective decision making process through the analysis of monthly operational reports.
  • Organizing meetings formally and use of staff papers for effective decision taking.
  • Formulating development plans and budget documents.
  • Identifying internal management shortcomings and expected solutions  of a cooperative society
Target group
  •  Chairmen/ members of the board of cooperative organizations & societies.
  • Senior executive level officers of cooperative societies.
  • Newly elected chairmen/ board members of cooperative societies and organizations.
Training methodology  Multimedia presentations, exercises, case studies, group discussions, field studies
Course duration 02 days
Course coordinator Mr. Kelum Wickremesinghe
Assistant lecturer,
Inquiries  +94 718 040 470